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Frequently Asked Questions:

Is Live-Kitchen.com a one-size-fits-all product?

Not at all! We welcome customizations - Live-Kitchen.com is first of all made to fit your meal assembly web site and secondly customized to fit your meal assembly business plan. We have different clients using different features and different pricing structures. It's completely open to customizations.

Why haven't I heard of Live-Kitchen.com before?

Truthfully, our goal wasn't to launch our product pre-maturely. We wanted to put it through the fire before offering it to the public...this goes against conventional business practices, but we find that our clients end up with something useful that helps create revenue. Live-Kitchen.com has been running publicly since 2003!

How much does it cost?

The cost varies. We have teams of web developers that can build a full web site as well as logo designers. If you are in need of the full package, it would obviously cost more than just the meal assembly software system integrated into an existing site. We have different price plans to fit your business. Call us toll free at 1-877-888-8811 or email us.

What's the average setup time to get going?

In most cases under 30 days. We also have a team that can do full web site development and logo design. If you need all of that done, then the timeframe may increase.

Is Live-Kitchen.com geared towards independent kitchens or franchised kitchens?

Both! We have clients that only have 1 kitchen and then clients that operate more than 20 kitchens nationwide. The top down franchise reporting also helps to give insight to independent kitchens. It's a win/win, especially for franchising kitchens.

Do you only support Sysco foods?

No, our goal is to support the vendors you use. In addition to Sysco Foods we are working on integrating with US Food Services and we can integrate with whoever you choose to use, as long as they support integration as well.

How does Live-Kitchen.com help me with day to day operations?

In many ways...we've automated a lot of the tasks and streamlined even more. You can click a few checkboxes and click print and have the system print out all the menus required for a session. You can run detailed reports to make sure you are 'missing' any cash or checks received for a given timeframe. You can do quick checkouts with the Point of sale system (POS). We have some kitchens with over 800 customers per month. It works for them!

What's the learning curve for my kitchen staff and franchisees?

It's fairly easy, we've tried to make it simple for the kitchen owners and their staff. The majority of settings can be set by Corporate and then they just flow down to the kitchens. We can provide webinar training for staff and we also provide phone and email support, as well as a knowledge base.

What is our Return on Investment (ROI)?

Something like that is hard to quantify. By making it easier for customers to order, track their order, and pay, we make it easier for them to come back. By making processes quicker and easier for staff, we save on staffing hours and cost of time. In addition, we put updates out specifically geared to help you get more business. In January 2007 we are releasing a Personal Referral Code program to leverage existing customers into creating referral revenue for each kitchen. This was a no cost feature to our clients because when you succeed, we succeed! What is success worth to you? That's your ROI!

Can I transfer from another meal assembly application?

Yes! We can help with that...if you have access to the data we can even help create import scripts to make the transition seamless!

Why did we choose Software as a service?

We find that overall it minimizes support costs, makes adapting to new technology easier, eliminates installation cost/time, it's available anywhere (mobile and global users), and it's web-centric for lower training and ramp up time.